Technical Issues

• Hardware requirements:
  • Personal computers with Internet connection.
• Software requirements:
  1. combinations of operating systems and browsers supported by iCMS are as follows:
     • Personal Computers

       Browser	Operating System
       	Microsoft Windows 10 / 11	macOS
       Microsoft Edge	Yes	Yes
       Safari	-	Yes
       Mozilla Firefox	Yes	Yes
       Google Chrome	Yes	Yes

     • Mobile Devices

       Browser	Operating System
       	iOS / iPadOS	Android
       Safari	Yes	-
       Mozilla Firefox	Yes	-
       Google Chrome	Yes	Yes

  2. browser settings to be enabled:
     • Javascript
     • Cookies
     • Transport Layer Security (TLS) v1.2
     • Allow pop-ups from iCMS

You may check the version of your browser by clicking “HELP” or the wrench icon (usually on the right top of the screen), followed by clicking “About (browser name)”. You will see a screen telling you the browser version number.

Please follow the steps below to enable Javascript in your web browser:

FAQ - Javascript Setting (1,099 KB)

A cookie is a small amount of data created in a computer when a person visits a website on the computer. A cookie can be used to identify a computer which enables the correct functionalities of online services over the internet.

iCMS will record your visits by using cookies without collecting any personal identifiable information of the user. If you reject the cookies coming from iCMS, you will not be able to use some of the functions of iCMS.

To enable cookie in your web browser, please follow the steps below:

FAQ - Cookie Setting (1,173 KB)

TLS 1.2 or 1.3 should be enabled in your browser for using the iCMS. TLS 1.3 is by default enabled in most of the prevailing versions of popular browsers to provide secure communication over a computer network. In case your web browser needs manual setup, please follow the steps below:

FAQ - TLS Setting (513 KB)

Please follow the steps below to allow pop-up window in your web browser:

FAQ - Pop Up Setting (1,625 KB)

For Primary Administrator, the password will be effective for 90 days. For Secondary Administrator, Organization User or Individual User, the password will be effective for 180 days. If the password is expired, you will need to reset password.

The email will normally be sent within 15 minutes.

1. Please check your junk mail / spam folder as email sent by the system may have been delivered to the junk mail / spam folder instead of the inbox of your email account.
2. The email has rebounded due to an invalid email address, the fact that the email account is full or the application/ use of email blocking policy by the organization. In the last instance, please consult the IT support of your organization.

You are advised to reset your password immediately using the password reset token which will be valid for 24 hours.

Please use a new password other than the last 8 used passwords.

If your account is locked, you can retry after 30 minutes. Afterwards, you may log back into the system, or you can reset your password from the login screen.

Your account will be locked after 5 consecutive login failures, irrespective of type of device and dates of the login failure.

No, concurrent login is not allowed. If you login your account while your previous login remains valid, you will be asked to leave your previous login before your subsequent login is granted.

Please check whether:

• Your login name and password are correct;
• Your account has been inactivated due to expiry of effective period, or other reasons. Please contact the Primary Administrator and/or the Secondary Administrator of your Organization;
• All Primary Administrator accounts of your organization have been suspended due to inactivity for 90 days or other reasons;
• All the case(s) linked-up under your account has/have been disposed of for quite some time ago;
• The server you are connecting to is down due to system failure or maintenance work;
• Your account has been disabled because of computer abuse and/or related reasons.

iCMS currently supports the uploading of document(s) in PDF, DOC, DOCX and TXT format, which are widely adopted by general public for document exchanges.

iCMS supports the use of drag and drop feature in uploading files, if the user is using a Windows PC running common browser software like Google Chrome or Microsoft Edge.

If the total file size of any document(s) to be submitted at one go exceeds 50MB, the iCMS will prompt the submitter that the document(s) to be submitted in the transaction has exceeded the limit set by the Judiciary and the submission is not successful. Where applicable, the submitter may choose to split the submission into batches so that each batch will contain documents of less than 50MB in total and the total size of all documents submitted in all batches shall not exceed 500MB.

Please refer to the “Administrative Instructions on Detailed Technical Requirements for using the Judiciary's integrated Court Case Management System (796 KB)” for more information.

The information of credit card and web-based PPS Shop&Buy Service would be captured by the payment service provider. iCMS does not have access to any of your information of credit card and web-based PPS Shop&Buy Service.

Subject to arrangement of your card issuing bank, additional protection measures (such as input of a password sending to the card holder by SMS) might be in place. Please contact your card issuing bank for details.

A unique transaction reference number would be displayed on screen when the user is prompted for selection of a payment method. It is recommended that user could copy the reference number and call our technical helpline for assistance.

After payment is made, iCMS would return an Acknowledgement Page on screen signifying the completion of the transaction. Details of the payment including the payment method chosen, the payment amount settled and payment date and time would be displayed. Users are recommended to download a copy of the Acknowledgement and Payment Receipt for their future reference.

The webpages are viewable on browser software running on most commonly used operating systems, including Windows and macOS.

For transaction based services such as electronic filing, your operating system and browser combinations must be tested on the iCMS beforehand. While it is not practical to test every combination, a pragmatic approach for testing the most popular operating system and browser software combinations is adopted.

iCMS would send an internet email to every registered user by day end if there are new messages in the iCMS Message Box for them.

Message(s) will be deleted after 28 days since read. Unread message will be deleted after 90 days from the date of message.

iCMS uses digital certificates issued by the Hongkong Post for encryption of internet traffic between your PCs and iCMS. For some browser software such as Mozilla Firefox, they cannot recognize these digital certificates. Please visit the Hongkong Post website for download and installation of the Hongkong Post Root CA certificate,

https://www.ecert.gov.hk/product/download/root/index.html

If problem persists, please call our technical helpline for help.

The message indicates the issuer of the certificate used by Judiciary is not trusted by Acrobat Reader by default. To trust the issuer, please follow the steps below:

FAQ - Acrobat Reader Setting (760 KB)

To ensure your transactions could be completed as expected, program logics are implemented when you click the customized buttons (such as "Next", "Proceed", etc.) on the pages of the functions. The buttons of your browser software are disabled by default and you are recommended to use the customized buttons on the pages of the functions when you conduct your transactions. To facilitate navigation, a Home icon is displayed at the top of the screen display.